We use Royal Mail 1st Class mail or Next Day Special Delivery for high value orders within the UK. Please contact us if you require a different delivery method eg courier.
Royal Mail aim to deliver UK 1st class mail within 1-3 working days.
Postage
Kay Dees Crafts postage and packaging is free for UK customers who spend £25 or more with us. Postage will be charged at £1.95 for orders less than £25.
Overseas postage is calculated by weight:
If your order weighs over 2kg the postage will calculate at £9999. This is because 2kg is the maximum weight for Royal Mail Airmail. Please contact us before placing your order.
Returns Policy
If you are unhappy with your purchase, or any part of the transaction process please do not hesitate to contact us, we are here to help.
Please do remember that some item contents can vary from pack to pack, this will be indicated in the item description. Contents will however always be equivalent in value and style.
Returns accepted within 14 days of receipt.
Notice of intention to return must be advised within 7 days of receipt.
Return Postage and Packaging costs will be refunded only if item is not as described or damaged.
Item to be returned with original packaging please, but particularly should you receive a damaged package.
Please post returns to the following address:
Kay Dees Crafts
11 Goodenber Crescent
high Bentham
Lancaster
LA2 7JF
This returns policy does not affect your legal rights
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Kay Dees Crafts will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Kay Dees Crafts shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Force Majeure
Kay Dees Crafts shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Kay Dees Crafts website, or by phoning us on 0843 2892919
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